Delivery
Delivery
Delivery
My order hasn't arrived yet, what should I do?
We apologize for the delay in your order delivery. If you have any concerns, please don't hesitate to reach out to us at contact@saintandjean.com. Once your items are dispatched, you will promptly receive a shipping confirmation via email. If you opted for tracked delivery, you will also receive tracking information to monitor your parcel's progress. While we suggest selecting tracked shipping, it's uncommon for packages to go missing with Royal Mail.
How long does delivery take?
To see the details about Delivery to different countries:
SHIPPING DETAILS >
What packaging do you use?
In order to minimize wasted space and lower carbon emissions in our shipments, we have created custom small suede pouches for charms and pendants. While all necklaces come in our jewellery boxes, we have ensured that these boxes are designed to be reusable. By investing in premium packaging, we have crafted our jewellery packaging with high-quality sustainable materials. Our boxes serve as ideal travel jewelry storage solutions offering protection for your fine jewellery pieces.
Find out more about our sustainability initiatives.
What courier will be parcel be shipped with?
Currently, we exclusively utilize Royal Mail as our primary courier due to its established reliability, safety, and flexibility. Moreover, we can deliver to 230 countries and territories. We aim to broaden our range of shipping courier options in the future and will provide updates accordingly.
Tracking and Couriers
- UK First Class Tracked – Royal
- Mail UK Second Class Tracked – Royal Mail
- All International Express Services - Royal
- Mail All International Standard Services - Royal Mail
Do you ship to a PO box address?
Kindly be advised that we are presently incapable of shipping to PO Box addresses. This measure is in place to guarantee the secure delivery of your Saint & Jéan purchase.
Something is missing from my order or I have received the wrong item
We regret to learn that an item is missing from your order. Please reach out to our customer team for assistance with this matter. - Contact@saintandjean.com
How do I track my parcel?
Tracking your Royal Mail parcel is a simple process that allows you to monitor the progress of your delivery. Once your order has been dispatched, you will receive a tracking number from us via email. To track your Royal Mail parcel, follow these steps:
- Obtain Tracking Number: Check your email for the tracking number provided by us upon dispatching your order.
- Visit Royal Mail Website: Go to the Royal Mail website at www.royalmail.com.
- Enter Tracking Number: Locate the tracking section on the Royal Mail website and enter the tracking number we provided.
- Track Parcel: Click on the "Track" or "Find" button to start tracking your parcel. You will see real-time updates on the
status and location of your delivery. - Delivery Updates: Keep an eye on the tracking information to know when your parcel is out for delivery or has been delivered.
- Contact Support: If you encounter any issues with tracking your parcel or if there are delays, feel free to reach out to our customer support team for assistance. - Contact@saintandjean.com
Tracking your Royal Mail parcel ensures that you stay informed about the whereabouts of your order and its estimated delivery time.
*Please note that this does not apply to untracked shipping options.
Customs and Duties
- Our EU customers do not need to worry about customs formalities and should receive their goods without any further charges. The price payable by the customer at checkout is inclusive of all import VAT / Duties. In this respect our freight forwarder acts as an agent on behalf of the customer before the customs authorities. Please get in contact with our Customer Service team at contact@saintandjean.com should you have any issues.
- Some International orders outside of Europe may be subject to customs or import duties, additional tariffs and tax charges once they reach their destination country outside of the UK. These charges are usually automatically payable by the customer upon delivery. We appreciate this is frustrating, let us know if you have any queries or would like to discuss a recent delivery charge. We’re here and ready to help at contact@saintandjean.com
Returns
I've changed my mind, can I return my item?
You can request a refund or exchange within 28 days of receiving your order.
To be eligible, the item must be unworn or unused, with tags, in its original condition and packaging. Proof of purchase is required.
We cannot accept individual products from sets. The complete set must be returned to qualify for a refund. Advent Calendars are also non-returnable.
How do I start a UK return?
UK returns are free.
To request a return, email contact@saintandjean.com within 28 days of receiving your order. Include your order number and the item or items you would like to return.
If your return is accepted, we will email you the return instructions and a QR code. Take the QR code to the drop-off location named in our email, where your return label will be printed. Keep your drop-off receipt as proof of return.
Please do not send anything back before receiving our instructions. Items returned without first requesting a return may not be accepted.
How do I start an international return?
To request an international return, email contact@saintandjean.com within 28 days of receiving your order. Include your order number, the item or items you would like to return, and the country you are returning from.
If your return is accepted, we will email you the return instructions, the return cost and a QR code. Take the QR code to the drop-off location named in our email, where your return label will be printed. Keep your drop-off receipt as proof of return.
International returns are not free. The cost depends on your location and will be confirmed before you return your order. Customs taxes and sales charges are not refundable.
Please do not send anything back before receiving our instructions.
