Delivery

United Kingdom

Shipping Method (Mainland only) Cost (Local Currency Equivalent) Timeframe
1st Class Tracked £5 or FREE on orders over £100 Next working day -Including Saturday
2nd Class Tracked £4 2-3 days

Ireland

Shipping Method (Mainland only) Cost Timeframe
International Tracked €15 or FREE on orders over €170 3-5 Working Days
International Standard €10 or FREE on orders over €140 3-5 Working Days

*1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

Channel Islands

Shipping Method (Mainland only) Cost Timeframe
International Tracked €12 or FREE on orders over €110 3-5 Working Days
International Standard €10 or FREE on orders over €120 3-5 Working Days

*1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

Europe

Shipping Method Cost Timeframe
International Tracked €15 or FREE on orders over €170 3-5 Working Days
International Standard €10 or FREE on orders over €140 3-5 Working Days

*1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

United States

Shipping Method Cost Timeframe
International Tracked €20 or FREE on orders over €170 5-7 Working Days
International Standard €15 or FREE on orders over €140 5-7 Working Days

*1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

Canada

Shipping Method Cost Timeframe
International Tracked $20 (CAD) or FREE on orders over $170 (CAD) 5-7 Working Days
International Standard $15 (CAD) or FREE on orders over $140 (CAD) 5-7 Working Days

*1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

International

Shipping Method Cost (Local Currency Equivalent) Timeframe
International Tracked €15 or FREE on orders over €180 3-5 Working Days
International Standard €10 or FREE on orders over €160 3-5 Working Days

*We ship to the following countries:
Greece, Guernsey, Hong Kong, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Sweden, Taiwan, U.A.E., United Kingdom United States.

Additional Shipping Information

Duties & Taxes

  • Our EU customers do not need to worry about customs formalities and should receive their goods without any further charges. The price payable by the customer at checkout is inclusive of all import VAT / Duties. In this respect our freight forwarder acts as an agent on behalf of the customer before the customs authorities. Please get in contact with our Customer Service team at contact@saintandjean.com should you have any issues.
  • Some International orders outside of Europe may be subject to customs or import duties, additional tariffs and tax charges once they reach their destination country outside of the UK. These charges are usually automatically payable by the customer upon delivery. We appreciate this is frustrating, let us know if you have any queries or would like to discuss a recent delivery charge. We’re here and ready to help at contact@saintandjean.com

Tracking and Couriers

  • UK First Class Tracked – Royal Mail
  • UK Second Class Tracked – Royal Mail
  • All International Express Services - Royal Mail
  • All International Standard Services - Royal Mail

Countries We Can’t Get to

Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.

Returns

Return Center

We hope that you are happy with your purchase from Saint & Jéan. However, if this is not the case, we will refund an item you are unhappy with, within 28 days of receiving your order. The item must be in a re-saleable condition.
Please Visit our Returns Center to start the returns process.

Return Center

Tarnishing or discoloration due to chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not a fault. Please see our jewellery care instructions on how to properly care for your items.

Please note, before making a purchase that any item returned may take up to 10 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods.

Please note, free items must be returned with your order. If not, any free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund.

When returning items to us, please ensure the item you wish to return, is unused and in the same condition that you received it in. It must also be in the original packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.

When returning items to us, please ensure the item you wish to return, is unused and in the same condition that you received it in. It must also be in the original packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.

Please follow the steps below to return your parcel to us:
1. Re-pack the item in sealed bag with all packaging still attached.
2. Please attach your label and address it to us.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable. If you are returning an item back to us, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
4. Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received and inspected, a full refund of the item/s (excluding any delivery charges) will be processed and a credit will be automatically applied to the original payment method. It will take up to 10 working days to refund your account, you will receive an email stating your account has been credited.

All parcels returned to us due to the customer entering an invalid/incomplete address, the customer will incur the charge of the redelivery.

Return Center

International Returns

As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely